Need tenancy advice?

QSTARS is a free independent advice and referral service for all Queensland renters

Phone the statewide advice number

1300 744 263

9am – 5pm Monday – Friday (with extended hours to 7pm Tuesdays and Wednesdays) 

Note: Due to the current Optus outage you may experience delays in getting through to our service

Please note that we often experience a high volume of calls and you may receive a busy tone or busy message.  Please keep trying.

QSTARS can assist you with:

  • Advice and assistance to understand your tenancy rights and responsibilities
  • Support to resolve your tenancy issue
  • Advocacy support to talk to your lessor or agent
  • Help to write a letter or fill in tenancy forms
  • Help to attend or prepare for a QCAT tenancy tribunal hearing
  • Referral to other services if needed

The QSTARS program is managed by Tenants Queensland and delivered in collaboration with partner organisations across Queensland.
Tenants Queensland is a statewide community and legal service established in 1986. Our QSTARS partners are; Community Plus, Enhance Care, The Hervey Bay Neighbourhood Centre, Ipswich Regional Advocacy Service, Mackay Region Community Legal Centre, Suncoast Community Legal Service and TASC Legal and Social Justice Services.

Contact Tenants Queensland for more information.

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